Effective Date: March 21, 2025
Recover Reel, LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our website, mobile applications, and services (“Services”).By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
We may collect the following types of information:
Account Information: Full name, email address, phone number, mailing address, login credentials, and payment information.
Practice Information: Practice name, address, credentials, and licensing details.
Patient Data: Any patient health information inputted into our platform is considered Protected Health Information (PHI) and is governed under HIPAA, managed with utmost confidentiality and technical safeguards.
Communications: Records of support inquiries, emails, and other communications.
Information Collected Automatically:
Device and Usage Information: IP address, browser type, operating system, referring/exit URLs, and interaction data (e.g., clicks, scrolls).
Cookies & Tracking Technologies: We use session and persistent cookies, web beacons, and similar technologies for analytics, preferences, and advertising purposes. You can control cookies through browser settings.
We use your information to:
• Deliver, maintain, and improve our Services.
• Process transactions and manage billing.
• Ensure legal and regulatory compliance (including HIPAA).
• Communicate with you regarding updates, support, and promotional messages (which you may opt out of at any time).
• Conduct internal research and analytics to enhance user experience and performance.
• Prevent fraud, abuse, and unauthorized access.
Where applicable, we process your personal data under the following legal bases:
• Consent
• Contractual necessity
• Compliance with legal obligations
• Legitimate interests, such as improving our services, fraud prevention, and securing our platform.
We do not sell your personal information. We may share it only as follows:
• Service Providers: Third-party vendors performing services such as payment processing, hosting, analytics, marketing, and support. These parties are contractually obligated to protect your data.
• Legal Compliance: When required by law, subpoena, or legal process.
• Business Transfers: In connection with a merger, acquisition, reorganization, or asset sale, where your data may be transferred subject to this Privacy Policy.
• With Your Consent: In cases where you explicitly authorize sharing.
• Access and Correction: Review and edit your personal data through your account dashboard.
• Data Portability: Request a copy of your data in a machine-readable format
• Deletion: Request deletion of your account and data, subject to legal retention obligations.
• Cookies: Adjust browser settings to manage cookie preferences.
For California Residents (CCPA):
You have the right to:
• Know what personal information we collect and why.
• Request deletion of personal data (subject to exceptions).
• Opt out of the “sale” of your personal information (note: we do not sell personal data).
• Non-discrimination for exercising your CCPA rights.
To exercise your rights, email us at [email protected]. You may also request “Do Not Sell My Personal Information” preferences, if applicable.
We retain your data only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. Patient data is retained in accordance with HIPAA guidelines and only accessible by authorized personnel.
We implement strong administrative, technical, and physical safeguards:
• Data encryption at rest and in transit.
• Role-based access controls.
• Firewall and intrusion detection systems.
• Regular vulnerability assessments and monitoring.
No system is 100% secure, but we strive to protect your data using industry best practices.
If you are accessing our Services from outside the United States, be aware that your information may be transferred to, stored in, and processed in the U.S. or other countries. We take steps to ensure adequate protection of your data during international transfers.
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such data.
Our Services may link to external websites or offer third-party integrations. We are not responsible for the privacy practices or content of those third-party services. Please review their privacy policies before engaging.
We may update this Privacy Policy periodically. If we make material changes, we will notify you by posting a notice on our website, updating the “Effective Date,” or by email. Continued use of our Services after such changes constitutes acceptance.
If you have any questions about this Privacy Policy or your personal data, please contact:
Recover Reel, LLC
Email: contact@recoverreel.com
Address: 11461 W Washington Blvd; Los Angeles, CA 90066
Save time, care, and keep your patients on track with Recover Reel — the all-in-one platform built for physical therapists.
