The Link Between HEP Compliance and Patient Retention in Physical Therapy

Ever notice how the patients who ghost you halfway through their plan of care… are usually the same ones who weren’t doing their home exercises?

There’s a direct link between HEP compliance and patient retention — and understanding it could change how you run your clinic.

Low Compliance = Low Buy-In

If a patient isn’t doing their exercises, they’re not seeing results. And if they’re not seeing results, they’re more likely to assume your treatment isn’t working — even if the real problem is consistency.

Engaged Patients Stick Around

When a patient is actively involved in their rehab, their sense of ownership skyrockets. They notice improvements. They hit milestones. They trust the process.

RecoverReel was built to support that exact engagement loop:

• Clear, custom video instruction
  
  

• Simple daily checklists
  
  

• Reminders and nudges
  
  

• HIPAA-compliant support messaging
  

Accountability Drives Progress

Patients who know you’re checking in — or that you can — are more likely to stay consistent. With real-time progress tracking built into Recover Reel, you don’t need to wonder if someone is doing their program. You’ll know.

More Compliance = More Visits = More Referrals

Retained patients complete more visits, refer their friends, and leave better Google reviews. So if your clinic’s marketing budget is tight? Focus on HEP compliance first — it’s the lowest-hanging fruit with the biggest upside.

Want better retention? Start with better compliance.

Try Recover Reel and help your patients stay engaged from day one to discharge.